Service Policy

1. Our Service Commitment

At Quarnex, we are committed to delivering high-quality software solutions with industry-leading turnaround times. As a media and tech lab company, we understand that time-to-market is critical for our clients' success, which is why we have established clear delivery timeframes for our services.

This Service Policy outlines our commitments regarding service delivery, quality standards, support, and client satisfaction. It forms part of our agreement with you when you engage our services.

2. Rapid Delivery Timeframes

Our experienced development team utilizes optimized workflows, pre-built components, and agile methodologies to deliver solutions within the following timeframes:

Service Type	Delivery Timeframe	Applicable For
Web-based Solutions	Within 1 week	Static websites, landing pages, portfolio sites, informational websites, basic e-commerce
CRM Solutions	Within 3-4 weeks	Customer management systems, sales tracking, lead management, custom dashboards
Mobile Applications	4-8 weeks	iOS and Android applications, cross-platform solutions
Enterprise Software	6-12 weeks	Complex business applications, integrated systems, multi-platform solutions

These timeframes represent our standard delivery schedules for projects within typical scope parameters. The exact delivery timeframe for your project will be specified in your project agreement after requirements assessment.

3. Our Rapid Delivery Approach

We are able to maintain our industry-leading delivery times through several key strategies:

4. Project Commencement and Timeline

4.1 Project Commencement

The project timeline begins when all of the following conditions are met:

• A signed project agreement is in place
• The initial payment has been received
• All required client materials and information have been provided
• Project kickoff meeting has been completed

4.2 Timeline Extensions

While we are committed to our delivery timeframes, certain factors may extend the timeline:

• Changes to project scope or requirements after project commencement
• Delays in receiving feedback, approvals, or materials from the client
• Technical challenges unique to the specific project
• Integration with third-party systems requiring external approvals or coordination
• Force majeure events

We will promptly notify you if any of these factors arise and work with you to adjust the timeline accordingly.

5. Quality Assurance

Our commitment to rapid delivery never compromises quality. Every solution we deliver undergoes:

• Code Reviews: All code is reviewed by senior developers for quality, security, and adherence to best practices
• Automated Testing: Comprehensive automated tests ensure functionality works as expected
• Cross-Browser/Device Testing: Solutions are tested across multiple browsers and devices
• Performance Testing: Applications are optimized for speed and responsiveness
• Security Scanning: Code is scanned for potential security vulnerabilities
• User Experience Review: Solutions are evaluated for usability and intuitive design

6. Client Responsibilities

To ensure we can meet our delivery commitments, we ask our clients to:

• Provide clear requirements and prompt feedback when requested
• Designate a primary point of contact with decision-making authority
• Adhere to the agreed-upon approval processes and timelines
• Provide content, brand assets, and other materials as specified in the project agreement
• Participate in scheduled meetings and reviews
• Test deliverables within the agreed timeframes

7. Acceptance and Revision Process

7.1 Delivery and Acceptance

Upon completion of development, we will:

1. Deliver the solution to you for review and testing
2. Provide a demonstration of key features and functionality
3. Allow a review period (typically 3-5 business days) for you to test the solution
4. Address any issues that do not conform to the agreed requirements

7.2 Revision Requests

After delivery, revisions are categorized as follows:

• Bug Fixes: Issues where the solution does not function as specified in the requirements. These will be addressed at no additional cost.
• Minor Adjustments: Small tweaks to appearance or behavior within the scope of the original requirements. These are typically included in the project fee.
• Change Requests: New features or significant changes to the agreed requirements. These may require additional cost and time, and will be quoted separately.

8. Post-Delivery Support

Our commitment to your success extends beyond delivery:

• Warranty Period: All solutions include a 30-day warranty period for bug fixes and technical support.
• Training: We provide training on how to use and maintain your solution, as specified in your project agreement.
• Documentation: We deliver comprehensive documentation for your solution.
• Ongoing Support: We offer various support packages for ongoing maintenance and enhancements.

9. Service Level Agreement

For ongoing support and maintenance services, we commit to the following response times:

• Critical Issues: Response within 2 hours, resolution or workaround within 8 hours
• High Priority Issues: Response within 4 hours, resolution within 24 hours
• Medium Priority Issues: Response within 8 hours, resolution within 2-3 business days
• Low Priority Issues: Response within 24 hours, resolution within 5 business days

Support hours are Monday to Friday, 9:00 AM to 6:00 PM (IST), excluding public holidays. Extended support hours are available with premium support packages.

10. Changes to Service Policy

We may update our Service Policy from time to time. We will notify active clients of any significant changes. The most current version will always be available on our website.

For existing clients, the Service Policy in effect at the time of signing your project agreement will apply unless you agree to adopt updated terms.

11. Contact Us

If you have any questions about our Service Policy or would like to discuss your specific project requirements, please contact us at:

Email: services@quarnex.com

Phone: +1 (555) 123-4567

Address: Quarnex Headquarters, Lucknow, India